DELIVERY POLICY
At SpeeDee, we strive to ensure that your printing and promotional materials are delivered promptly and efficiently. Here’s what you can expect from our delivery service:
Delivery Area: We offer free delivery within city limits. If delivery is outside of city limits, the shipping rate will vary based on the weight, dimensions, and destination of your order.
Shipping Costs: A minimum shipping rate of $29.99 is applied if the delivery is outside of city limit. This is subject to change based on the weight, dimensions, and destination of your order.
Shipping Methods: We offer a variety of shipping options to meet your needs, including standard, expedited, and overnight shipping.
Delivery Time: Delivery times vary based on your selected shipping method and location. Standard shipping typically takes 3-7 business days, while expedited and overnight shipping options are faster.
RETURN POLICY
Your satisfaction is our priority. If you are not satisfied with your purchase, we offer a straightforward return policy:
Eligibility: Returns are accepted within 30 days of delivery for most products. Custom orders, however, are non-returnable unless there is a defect in the product or an error on our part.
Return Process:
1. Initiate a Return: Contact us via email or by phone to initiate the return process. Please provide your order number and the reason for the return.
orders@speedeesolutions.ca
(250) 563-8291
2. Return the Item: We will either provide a shipping label or pick up your order depending on the location.
3. Refunds: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable unless the return is due to our error.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us.
For any questions or concerns regarding our delivery and return policies, please don’t hesitate to reach out. We are here to assist you and ensure a smooth and satisfactory experience.